The Hard Work of Soft Skills: Four Takeaways from the Delta Center's Third Convening

Community health centers and community behavioral health organizations exist in a complex ecosystem. Partnerships can help these providers to thrive while providing quality care, but building partnerships can also be an adaptive challenge requiring changes in values and attitudes. “Soft” skills become essential, whether in truly understanding partners’ priorities, creating “productive disequilibrium” to bring about change, or reframing requests to get a different result. This document shares key takeaways from The Delta Center's third Learning & Action Collaborative in Oakland, CA, in February 2019.